lakybd Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how we collect, use, and protect your information.
This privacy policy applies to all users of the lakybd platform. By using our services, you are considered to have agreed to the terms of this policy. Please read this policy carefully in full.
Introduction
lakybd ("we", "us", or "the platform") operates a safe and reliable online gaming and betting service for users in Bangladesh. Protecting your privacy is one of our highest priorities. This Privacy Policy ("Policy") explains how lakybd collects your personal information, how that information is used, with whom and when information may be shared, and what steps we take to protect your information.
By visiting our website lakybd.lat or by using our services, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us.
Information We Collect
We collect different types of information depending on the nature of our relationship with you. This information may be provided directly by you or collected automatically.
2.1 Information You Provide Directly
- Name, date of birth, and national identity card details
- Email address and contact details
- Financial information: details required for bKash, Nagad, Rocket, or bank transfers
- Username and password provided at the time of account registration
- Documents provided for identity verification purposes
- Information shared when contacting our support team
2.2 Automatically Collected Information
- IP address and device identification information
- Browser type, operating system, and technical details of the device
- Browsing patterns, time, and duration of visits to our website
- Information collected through cookies and similar tracking technologies
- Login date and time, gaming activity logs
- Deposit and withdrawal transaction history
Purpose of Information Use
We use the information collected for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Identity Verification (KYC): To prevent fraud and verify age — our services are for those aged 21 and above only.
- Transaction Processing: To complete your deposit and withdrawal requests.
- Customer Support: To resolve your questions and issues.
- Safety and Security: To detect and prevent fraudulent activity.
- Responsible Gaming: To identify problematic gaming behaviour and provide appropriate support.
- Service Improvement: To improve the experience and functionality of our platform.
- Legal Obligations: To comply with applicable laws and regulations.
Information Sharing Policy
lakybd does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted third-party service providers for managing the technical infrastructure of our platform, processing payments, and preventing fraud. These partners are bound by strict confidentiality agreements and may only use information for specified purposes.
4.2 Legal Requirements
In the case of a court order, government directive, or any other legal obligation, we may be required to disclose information to the relevant authority.
4.3 Fraud and Crime Prevention
Information may be shared with relevant authorities during investigations into cybercrime, money laundering, or other illegal activities.
Cookies Policy
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: Essential for maintaining the core functionality of the website.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To analyse website usage patterns and improve the service.
- Security Cookies: To prevent fraud and unauthorised access.
You can control cookies by changing your browser settings. However, disabling certain cookies may affect the functionality of the website.
Data Retention and Security
We apply industry-standard security measures to keep your information secure.
6.1 Technical Security
- All data transmissions are secured through SSL encryption
- Passwords and sensitive information are encrypted using strong encryption algorithms
- Regular security audits and vulnerability assessments are conducted
- Firewalls and intrusion detection systems are active
6.2 Data Retention Period
We retain your information only for as long as necessary to fulfil the purposes stated in this policy or as required to meet legal obligations. Even after account closure, certain information may be retained for a specified period for legal and regulatory reasons.
Your Rights
As a user of our platform, you have the following rights regarding your personal information:
- Right of Access: You may request to know what information we hold about you.
- Right of Correction: If any of your information is inaccurate, you may request a correction.
- Right to Deletion: In certain circumstances, you may request that your information be deleted.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
- Right to Portability: Where applicable, you may request your information in a structured format.
- Right to Object: In certain circumstances, you may object to the processing of your information.
To exercise these rights, contact our support team: [email protected]
Protection of Children and Minors
lakybd's services are intended entirely for adults. We do not knowingly collect personal information from anyone under the age of 21. We carry out an age verification process at the time of account registration.
If we receive information that a minor has created an account on our platform, we will immediately close that account and delete all associated information.
Third-Party Links and Services
Our platform uses the services of various payment gateways (such as bKash, Nagad, Rocket) and game software providers. These third-party services have their own privacy policies for which we are not responsible. It is recommended that you read their respective privacy policies before using any third-party service.
International Data Transfers
Your information may be processed and stored on servers located outside Bangladesh as required to operate our technical infrastructure. In such cases, we ensure that all data transfer and storage processes follow industry-standard security practices and maintain the protection standards set out in this privacy policy.
Changes to This Policy
We may update this privacy policy as needed. In the event of changes, we will:
- Update the "Last Updated" date at the top of the page
- Notify registered users by email for significant changes
- Continued use of the platform after changes will be considered acceptance of the new policy
It is recommended that you review this policy regularly.
Contact
If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us:
Contact Us
Our support team is always ready to assist with any privacy-related questions.
Live Chat Support
Contact our support team instantly via live chat in Bengali, 24 hours a day, 7 days a week. We are always ready to answer all privacy-related questions.
Contact by Email
Use email to send requests to access, correct, or delete your information.
All provisions of this privacy policy are consistent with the Terms and Conditions and Responsible Gaming policy of lakybd.lat. Our services are for those aged 21 and above only. Play safely and responsibly.